We are committed to providing high-quality products and customer satisfaction. If you receive a product that is defective or damaged, we will gladly accept a return or exchange under the following conditions:
01
The product must be returned within 15 days of the delivery date.
Proof of purchase (receipt or order confirmation) must be provided.
The defect must not be due to misuse, accidental damage, or wear and tear.
02
Contact our customer service team on 698 8301 within the return period.
Provide your order number, a description of the defect, and clear photos or videos showing the issue.
03
Once the defect is verified, we will offer one of the following options:
A full refund to your original payment method
A replacement product at no additional cost
Store credit (if preferred)
Return delivery fee for defective items will be covered by us.
04
Products that have been altered or tampered with
Items returned after the return window has closed
05
For any questions or concerns regarding a defective product, please reach out to us at christopher@centurytrading.mu, phone number: 698 8301. We're here to help!
